Jersey Central Power & Light (JCP&L): JCP&L, should be embarassed with the communicat...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~angry in the woods from November 6th, 2017
Background on ~angry in the woods's case
GetHuman: ~angry in the woods - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~angry in the woods: Yes I can. It was afternoon, on October 29th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~angry in the woods a list of common Jersey Central Power & Light (JCP&L) problems)
~angry in the woods: "Cancel My Services" was why I was trying to call.
~angry in the woods's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry in the woods: JCP&L, should be embarassed with the communication and respose plan. Words can not describe the bad attitudes I was given in my *** calls to the call center. It is not their fault, they truly do not know anything. It is Managements fault, here is a suggestion, after the leads have assessed the situation, form a plan and list what is being taken care of first and what is next. basically an online database where you can pick your town and see where on the list you are. Giving someone a * to * day range is not acceptable. If the communication and plan was better, we would not feel so **** ignored. But, miss one months payment, you will have someone at my house within hours to turnmy service off. from *****@***.com
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~angry in the woods: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry in the woods: I'd give them a five out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~angry in the woods: For that I would say four out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~angry in the woods: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry in the woods taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on October 29th, 2017.