Jersey Central Power & Light (JCP&L): Today October **th **** at *** p.m. Jersey Cent...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~nick from November 13th, 2017
Background on ~nick's case
GetHuman: ~nick - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~nick: Sure. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~nick a list of common Jersey Central Power & Light (JCP&L) problems)
~nick: "Service issue" was why I was trying to call.
~nick's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nick: Today October **th **** at *** p.m. Jersey Central Power and Light pickup truck ID number ****** Chevrolet New Jersey plates continued to drive do I stop sign at the shop right what is Street in Newton New Jersey. I first called * ********** getting nowhere I tried to Morristown headquarters ******* ****. Spoke to man told him I was in the parking lot observining at ** * p.m. senior citizen fest Oct and waited at the stop sign and the general Central Power and Light pickup truck continue to drive through the stop sign without stopping. The new customer service representative at the marsh town headquarters tell me that because I'm not a customer I would not be able to complain . I told him that was disgusting and annoyed what happened and I wanted to speak to supervisor regarding this issue put me on hold. I will call back
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~nick: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nick: I'd give them a three out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~nick: For that I would say two out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~nick: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nick taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 4th, 2017.