Jersey Central Power & Light (JCP&L): Waste of time to call and just log a call. Resp...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~Happy customer .... Not from November 13th, 2017
Background on ~Happy customer .... Not's case
GetHuman: ~Happy customer .... Not - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~Happy customer .... Not: Sure. It was morning, on November 5th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy customer .... Not a list of common Jersey Central Power & Light (JCP&L) problems)
~Happy customer .... Not: "Meter Reading" was why I was trying to call.
~Happy customer .... Not's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy customer .... Not: Waste of time to call and just log a call. Response was that they have no idea what the problem is and power "should be" resolved in * to * days. Winter, cold, no power and no answers! Great confidence this company gives me. Well at least we have choices!
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~Happy customer .... Not: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy customer .... Not: I'd give them a five out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~Happy customer .... Not: For that I would say one out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~Happy customer .... Not: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy customer .... Not taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 5th, 2017.