Jersey Central Power & Light (JCP&L): the most unprofessional company EVER .. the hol...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~pissed off from November 22nd, 2017
Background on ~pissed off's case
GetHuman: ~pissed off - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~pissed off: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed off a list of common Jersey Central Power & Light (JCP&L) problems)
~pissed off: "Meter reading" was why I was trying to call.
~pissed off's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed off: the most unprofessional company EVER .. the hold time is ridicules and when ever an agent comes on the phone seems to be illiterate, poor record keeping , having to repeat everything that you say to every new rep..
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~pissed off: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed off: I'd give them a five out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~pissed off: For that I would say five out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~pissed off: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed off taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 17th, 2017.