Jersey Central Power & Light (JCP&L): they just continue to say their scripted lines...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~Rene from November 13th, 2017
Background on ~Rene's case
GetHuman: ~Rene - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~Rene: Yup. It was morning, on November 11th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~Rene a list of common Jersey Central Power & Light (JCP&L) problems)
~Rene: "Complaint" was why I was trying to call.
~Rene's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rene: they just continue to say their scripted lines and don't listen to the obvious problem on my street. Everyone has power around us and our two cul-de-sac's are dark. They say we are part of a grid that is out, but you can clearly see our main feed is from the road with power. doesn't make any sense.
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~Rene: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rene: I'd give them a four out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~Rene: For that I would say five out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~Rene: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rene taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 11th, 2017.