John Hancock: I worked in insurance for ** years, and I know...
A John Hancock customer review by GetHuman user ~Ms. Knight from November 8th, 2017
Background on ~Ms. Knight's case
GetHuman: ~Ms. Knight - can you tell our other John Hancock customers when your case took place?
~Ms. Knight: Yeah. It was afternoon, on November 2nd.
GetHuman: Did you reach out to John Hancock, and if so, how?
GetHuman: And which of these common John Hancock customer issues best describes the reason you wanted to talk to them?
(Shows ~Ms. Knight a list of common John Hancock problems)
~Ms. Knight: "Get financial advice" was why I was trying to call.
~Ms. Knight's review of John Hancock customer service
GetHuman: So how would you sum up your experience for GetHuman's John Hancock customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ms. Knight: I worked in insurance for ** years, and I know what good service and what it means. John Hancock's staff has been - ***% of the time - incompetent. If I had not undertaken the time and expense of using certified mail, they would have had me re-send every correspondence I sent them. THey do NOT communicate. You have to call them. They take one step, but do not notify you of the outcome. When you call to find out what the outcome was, you will find that they have lost*can't find the information that has already been sent. I do not exaggerate.**DO NOT EVER BUY THIS INSURANCE.
GetHuman: Let's quantify your experience contacting John Hancock. On a scale of 1 to 5, how easy is it go get help on a John Hancock problem?
~Ms. Knight: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ms. Knight: I'd give them a three out of five on communication.
GetHuman: And what about John Hancock's ability to quickly and effectively address your problem?
~Ms. Knight: For that I would say two out of five.
GetHuman: And finally- any advice for other John Hancock customers?
~Ms. Knight: Call them early in the day or late. Don't forget any personal or account information you might need for John Hancock to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ms. Knight taken from his John Hancock customer service problem that occurred on November 2nd, 2017.