Kindle: Wonderful service!!! So helpful* easy fix that...
A Kindle customer review by GetHuman user ~Happy in San Diego from November 27th, 2017
Background on ~Happy in San Diego's case
GetHuman: ~Happy in San Diego - can you tell our other Kindle customers when your case took place?
~Happy in San Diego: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Kindle, and if so, how?
GetHuman: And which of these common Kindle customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy in San Diego a list of common Kindle problems)
~Happy in San Diego: "Technical support" was why I was trying to call.
~Happy in San Diego's review of Kindle customer service
GetHuman: So how would you sum up your experience for GetHuman's Kindle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy in San Diego: Wonderful service!!! So helpful* easy fix that I could not figure out!!! Yay, for the Tech Support at Kindle.
GetHuman: Let's quantify your experience contacting Kindle. On a scale of 1 to 5, how easy is it go get help on a Kindle problem?
~Happy in San Diego: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy in San Diego: I'd give them a four out of five on communication.
GetHuman: And what about Kindle's ability to quickly and effectively address your problem?
~Happy in San Diego: For that I would say five out of five.
GetHuman: And finally- any advice for other Kindle customers?
~Happy in San Diego: Call them early in the day or late. Don't forget any personal or account information you might need for Kindle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy in San Diego taken from his Kindle customer service problem that occurred on November 18th, 2017.