Kobo Books: Great being able to speak to a person. Person...
A Kobo Books customer review by GetHuman user ~Anon from Kansas from November 21st, 2017
Background on ~Anon from Kansas's case
GetHuman: ~Anon from Kansas - can you tell our other Kobo Books customers when your case took place?
~Anon from Kansas: Yeah. It was late at night, on November 14th.
GetHuman: Did you reach out to Kobo Books, and if so, how?
GetHuman: And which of these common Kobo Books customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon from Kansas a list of common Kobo Books problems)
~Anon from Kansas: "Overcharge/Strange charge" was why I was trying to contact.
~Anon from Kansas's review of Kobo Books customer service
GetHuman: So how would you sum up your experience for GetHuman's Kobo Books customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon from Kansas: Great being able to speak to a person. Person tried to help but problem was not solved (yet). Told to call back in a few hours when the Kobo was fully discharged. Hopefully something can be done then.
GetHuman: Let's quantify your experience contacting Kobo Books. On a scale of 1 to 5, how easy is it go get help on a Kobo Books problem?
~Anon from Kansas: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon from Kansas: I'd give them a two out of five on communication.
GetHuman: And what about Kobo Books's ability to quickly and effectively address your problem?
~Anon from Kansas: For that I would say five out of five.
GetHuman: And finally- any advice for other Kobo Books customers?
~Anon from Kansas: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kobo Books to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon from Kansas taken from his Kobo Books customer service problem that occurred on November 14th, 2017.