Kobo Books: Our *st email from Kobo acknowledging our probl...
A Kobo Books customer review by GetHuman user ~Disgusted customer from November 21st, 2017
Background on ~Disgusted customer's case
GetHuman: ~Disgusted customer - can you tell our other Kobo Books customers when your case took place?
~Disgusted customer: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Kobo Books, and if so, how?
GetHuman: And which of these common Kobo Books customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgusted customer a list of common Kobo Books problems)
~Disgusted customer: "Change order" was why I was trying to contact.
~Disgusted customer's review of Kobo Books customer service
GetHuman: So how would you sum up your experience for GetHuman's Kobo Books customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgusted customer: Our *st email from Kobo acknowledging our problem was May *. We have had contact again on *th, *th, and **th. Today I am told no one will work on my ticket until the **th. Even the supervisor Rajek claims he cannot escalate this in anyway to get my problem fixed, because he is not allowed to contact the people who have those skills on Saturday or Sunday. I told him both my husband and I have to do support for customers and we fix their service no matter the day or the hour. He offered me * free kobo books... Big deal. I will probably return the ebook before I get help. Why didn't they escalate this when we spoke to them yesterday, knowing the people who fix. Our kind of problem won't work until Monday?
GetHuman: Let's quantify your experience contacting Kobo Books. On a scale of 1 to 5, how easy is it go get help on a Kobo Books problem?
~Disgusted customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgusted customer: I'd give them a five out of five on communication.
GetHuman: And what about Kobo Books's ability to quickly and effectively address your problem?
~Disgusted customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Kobo Books customers?
~Disgusted customer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kobo Books to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgusted customer taken from his Kobo Books customer service problem that occurred on November 14th, 2017.