Kobo Books: you can not speak to a person they give you the...
A Kobo Books customer review by GetHuman user ~frustrated with technology from November 22nd, 2017
Background on ~frustrated with technology's case
GetHuman: ~frustrated with technology - can you tell our other Kobo Books customers when your case took place?
~frustrated with technology: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to Kobo Books, and if so, how?
GetHuman: And which of these common Kobo Books customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated with technology a list of common Kobo Books problems)
~frustrated with technology: "Warranty claim" was why I was trying to contact.
~frustrated with technology's review of Kobo Books customer service
GetHuman: So how would you sum up your experience for GetHuman's Kobo Books customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated with technology: you can not speak to a person they give you the email address for help which is the pits as I want to speak to a person not a machine
GetHuman: Let's quantify your experience contacting Kobo Books. On a scale of 1 to 5, how easy is it go get help on a Kobo Books problem?
~frustrated with technology: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated with technology: I'd give them a one out of five on communication.
GetHuman: And what about Kobo Books's ability to quickly and effectively address your problem?
~frustrated with technology: For that I would say three out of five.
GetHuman: And finally- any advice for other Kobo Books customers?
~frustrated with technology: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kobo Books to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated with technology taken from his Kobo Books customer service problem that occurred on November 12th, 2017.