Kodak: There are way too many negatives to list abut b...

A Kodak customer review by GetHuman user ~WD from November 14th, 2017

Background on ~WD's case

GetHuman: ~WD - can you tell our other Kodak customers when your case took place?
~WD: Yes. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Kodak, and if so, how?
~WD: I used a live chat I found on the GetHuman Kodak customer service contact info page: Contact Kodak Customer Service
GetHuman: And which of these common Kodak customer issues best describes the reason you wanted to talk to them?
(Shows ~WD a list of common Kodak problems)
~WD: "Repairs" was why I was trying to contact.

~WD's review of Kodak customer service

GetHuman: So how would you sum up your experience for GetHuman's Kodak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WD: There are way too many negatives to list abut both the Pulse Digital frame I purchased and the customer service I received trying to get it repaired. My suggestion would be to fire the entire CS team that handles Pulse Frames. Also after having the warrantied product repaired it worked for only * hrs. Perhaps the quality of the CS marches the quality of the product.
GetHuman: Let's quantify your experience contacting Kodak. On a scale of 1 to 5, how easy is it go get help on a Kodak problem?
~WD: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WD: I'd give them a four out of five on communication.
GetHuman: And what about Kodak's ability to quickly and effectively address your problem?
~WD: For that I would say one out of five.
GetHuman: And finally- any advice for other Kodak customers?
~WD: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kodak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WD taken from his Kodak customer service problem that occurred on November 10th, 2017.

Kodak

1.00 of 5 stars | 50 reviews

~WD's Kodak Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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