Kroger: the one used to work at in ***** is slow and th...
A Kroger customer review by GetHuman user ~cory p from November 3rd, 2017
Background on ~cory p's case
GetHuman: ~cory p - can you tell our other Kroger customers when your case took place?
~cory p: Yes. It was afternoon, on October 26th.
GetHuman: Did you reach out to Kroger, and if so, how?
GetHuman: And which of these common Kroger customer issues best describes the reason you wanted to talk to them?
(Shows ~cory p a list of common Kroger problems)
~cory p: "Warranty claim" was why I was trying to call.
~cory p's review of Kroger customer service
GetHuman: So how would you sum up your experience for GetHuman's Kroger customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cory p: the one used to work at in ***** is slow and they disrepect their workers and the front end manager never helps at the front endand the supervisors always stand around and slack and are rude and the night crew never cleans the store so gets dirty and nasty and cut your hours and changed mangers * times
GetHuman: Let's quantify your experience contacting Kroger. On a scale of 1 to 5, how easy is it go get help on a Kroger problem?
~cory p: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cory p: I'd give them a five out of five on communication.
GetHuman: And what about Kroger's ability to quickly and effectively address your problem?
~cory p: For that I would say five out of five.
GetHuman: And finally- any advice for other Kroger customers?
~cory p: Call them early in the day or late. Don't forget any personal or account information you might need for Kroger to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cory p taken from his Kroger customer service problem that occurred on October 26th, 2017.