Just started using Labcorp for in-house labs fo...
A LabCorp customer review by GetHuman user ~Labcorp Nightmare from November 16th, 2017
Background on ~Labcorp Nightmare's case
GetHuman: ~Labcorp Nightmare - can you tell our other LabCorp customers when your case took place?
~Labcorp Nightmare: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~Labcorp Nightmare a list of common LabCorp problems)
~Labcorp Nightmare: "I need to dispute my results" was why I was trying to call.
~Labcorp Nightmare's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Labcorp Nightmare: Just started using Labcorp for in-house labs for our patients-what a mistake! In less than a month, issues with the Labcorp tech either showing up late or not at all. When I had a "heart-to-heart" with our Labcorp Rep this morning, letting her know of my unhappiness, she ended the call telling me to "go to ****". No, I am not kidding! Unbelievable! If Labcorp ever tries to get into your office-run for your life!! I have been looking online for competitors of Labcorp to use instead at our practice and I came across an ENORMOUS AMOUNT of negative comments about Labcorp from the Better Business Bureau, labcorpsucks.com, consumerist.com, pissedconsumer.com. gethuman.com, complaintslist.com, and glassdoor.com. Wish I had thoroughly vetted them prior to letting them set up in our practice-UHG!
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~Labcorp Nightmare: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Labcorp Nightmare: I'd give them a four out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~Labcorp Nightmare: For that I would say three out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~Labcorp Nightmare: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Labcorp Nightmare taken from his LabCorp customer service problem that occurred on November 11th, 2017.