Labcorp strikes me as uncaring. You walk into...
A LabCorp customer review by GetHuman user ~Susan Buckley from November 20th, 2017
Background on ~Susan Buckley's case
GetHuman: ~Susan Buckley - can you tell our other LabCorp customers when your case took place?
~Susan Buckley: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~Susan Buckley a list of common LabCorp problems)
~Susan Buckley: "I need my results" was why I was trying to call.
~Susan Buckley's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Susan Buckley: Labcorp strikes me as uncaring. You walk into a lab, you should have something for the people who get weak after a blood draw. I don't fall into that category but I'm sensitive to others who do. You expect two staff to answer the phones*questions, process urine samples, blood draws, be friendly, but you overwork them and the place is giving the representation that Labcorp is only out for the money and too cheap to have what a normal lab has. From the first time I walked into a Labcorp, I have questioned their motives due to the way they treat their staff and the blank walls, coldness of the small room and many other things. It's sad. I WILL BE STRONGLY RECOMMENDING THAT BLUE SHIELD SWITCH COMPANIES.
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~Susan Buckley: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Susan Buckley: I'd give them a five out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~Susan Buckley: For that I would say one out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~Susan Buckley: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Susan Buckley taken from his LabCorp customer service problem that occurred on November 12th, 2017.