Light In The Box: This is an update on my order from Feb **th. To...
A Light In The Box customer review by GetHuman user ~Cassandra Hewett from November 20th, 2017
Background on ~Cassandra Hewett's case
GetHuman: ~Cassandra Hewett - can you tell our other Light In The Box customers when your case took place?
~Cassandra Hewett: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Light In The Box, and if so, how?
GetHuman: And which of these common Light In The Box customer issues best describes the reason you wanted to talk to them?
(Shows ~Cassandra Hewett a list of common Light In The Box problems)
~Cassandra Hewett: "Account access" was why I was trying to contact.
~Cassandra Hewett's review of Light In The Box customer service
GetHuman: So how would you sum up your experience for GetHuman's Light In The Box customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cassandra Hewett: This is an update on my order from Feb **th. Took * days to ship out and it won.t get here for the pageant so I now have to rush out to replace them. They even changed my delivery from expedited to regular but still charged me more. The best way to get them is to go on their chat and have them relay your message. then you get a ticket number on your acct and you can send them a message. I've spent hours wasted on this and will never order from them again.
GetHuman: Let's quantify your experience contacting Light In The Box. On a scale of 1 to 5, how easy is it go get help on a Light In The Box problem?
~Cassandra Hewett: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cassandra Hewett: I'd give them a one out of five on communication.
GetHuman: And what about Light In The Box's ability to quickly and effectively address your problem?
~Cassandra Hewett: For that I would say two out of five.
GetHuman: And finally- any advice for other Light In The Box customers?
~Cassandra Hewett: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Light In The Box to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cassandra Hewett taken from his Light In The Box customer service problem that occurred on November 12th, 2017.