Logitech: Tech went above and beyond to solve my problem...
A Logitech customer review by GetHuman user ~Tom of Worcester USA from November 26th, 2017
Background on ~Tom of Worcester USA's case
GetHuman: ~Tom of Worcester USA - can you tell our other Logitech customers when your case took place?
~Tom of Worcester USA: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Logitech, and if so, how?
GetHuman: And which of these common Logitech customer issues best describes the reason you wanted to talk to them?
(Shows ~Tom of Worcester USA a list of common Logitech problems)
~Tom of Worcester USA: "Warranty claim" was why I was trying to call.
~Tom of Worcester USA's review of Logitech customer service
GetHuman: So how would you sum up your experience for GetHuman's Logitech customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tom of Worcester USA: Tech went above and beyond to solve my problem. Told her that the tel. number could not be found on their website and she made a note of it. I received help without having to provide my serial number or proof of purchase.
GetHuman: Let's quantify your experience contacting Logitech. On a scale of 1 to 5, how easy is it go get help on a Logitech problem?
~Tom of Worcester USA: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tom of Worcester USA: I'd give them a one out of five on communication.
GetHuman: And what about Logitech's ability to quickly and effectively address your problem?
~Tom of Worcester USA: For that I would say five out of five.
GetHuman: And finally- any advice for other Logitech customers?
~Tom of Worcester USA: Call them early in the day or late. Don't forget any personal or account information you might need for Logitech to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tom of Worcester USA taken from his Logitech customer service problem that occurred on November 22nd, 2017.