Lord & Taylor Credit Card: Very good except for the late fee even when...
A Lord & Taylor Credit Card customer review by GetHuman user ~dcshopgirl from November 13th, 2017
Background on ~dcshopgirl's case
GetHuman: ~dcshopgirl - can you tell our other Lord & Taylor Credit Card customers when your case took place?
~dcshopgirl: Yes I can. It was evening, on November 7th.
GetHuman: Did you reach out to Lord & Taylor Credit Card, and if so, how?
GetHuman: And which of these common Lord & Taylor Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~dcshopgirl a list of common Lord & Taylor Credit Card problems)
~dcshopgirl: "Setup an account" was why I was trying to call.
~dcshopgirl's review of Lord & Taylor Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Lord & Taylor Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dcshopgirl: Very good except for the late fee even when * day late. I was told that I need to mail payment ** days prior to due date.
GetHuman: Let's quantify your experience contacting Lord & Taylor Credit Card. On a scale of 1 to 5, how easy is it go get help on a Lord & Taylor Credit Card problem?
~dcshopgirl: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dcshopgirl: I'd give them a three out of five on communication.
GetHuman: And what about Lord & Taylor Credit Card's ability to quickly and effectively address your problem?
~dcshopgirl: For that I would say five out of five.
GetHuman: And finally- any advice for other Lord & Taylor Credit Card customers?
~dcshopgirl: Call them early in the day or late. Don't forget any personal or account information you might need for Lord & Taylor Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dcshopgirl taken from his Lord & Taylor Credit Card customer service problem that occurred on November 7th, 2017.