Lowe's: JOE SPIRIK WAS OUR SALESMAN, AND DAN OWENS AND...

A Lowe's customer review by GetHuman user ~LINA OTT from November 2nd, 2017

Background on ~LINA OTT's case

GetHuman: ~LINA OTT - can you tell our other Lowe's customers when your case took place?
~LINA OTT: Yes. It was afternoon, on October 28th.
GetHuman: Did you reach out to Lowe's, and if so, how?
~LINA OTT: I used the 800-445-6937 number I found for on the GetHuman Lowe's customer phone number page I was on: Lowe's Customer Service Phone Number
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows ~LINA OTT a list of common Lowe's problems)
~LINA OTT: "Returns" was why I was trying to call.

~LINA OTT's review of Lowe's customer service

GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LINA OTT: JOE SPIRIK WAS OUR SALESMAN, AND DAN OWENS AND TONY ANGEL WERE OUR DRIVERS. WE RECEIVED EXCELLENT SERVICE FROM THESE THREE GUYS!!!!!!!!!*JOE WAS PARTICULARLY BUSY THE DAY WE DECIDED TO SHOP, BUT HE WENT OUT OF HIS WAY TO WAIT ON US AND TWO OTHER COUPLES IN THE APPLIANCE AREA. HE WAS LIKE A SUPERMAN--HE WAITED ON ALL OF US AT THE SAME TIME--HE WAS COURTEOUS, PATIENT, AND WAS NEVER FLUSTERED!!!DAN AND TONY DELIVERED SUPER EXCELLENT SERVICE ON A STEELER SUNDAY AFTERNOON, AND THESE GUYS WERE THE BEST!!!!I WOULD PERSONALLY ASK FOR THEM IF I EVER VISIT YOUR STORE AGAIN (STORE *****) THANK YOU, THANK, YOU, THANK YOU!!!!!!!!*LINA OTT
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
~LINA OTT: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LINA OTT: I'd give them a two out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
~LINA OTT: For that I would say five out of five.
GetHuman: And finally- any advice for other Lowe's customers?
~LINA OTT: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LINA OTT taken from his Lowe's customer service problem that occurred on October 28th, 2017.

Lowe's

3.75 of 5 stars | 52 reviews

~LINA OTT's Lowe's Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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