Lowe's: Jeff is his name, and Carmel, IN is his store...

A Lowe's customer review by GetHuman user ~angus 1 from October 31st, 2017

Background on ~angus 1's case

GetHuman: ~angus 1 - can you tell our other Lowe's customers when your case took place?
~angus 1: Yup. It was afternoon, on October 24th.
GetHuman: Did you reach out to Lowe's, and if so, how?
~angus 1: I used the 800-445-6937 number I found for on the GetHuman Lowe's customer phone number page I was on: Lowe's Customer Service Phone Number
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows ~angus 1 a list of common Lowe's problems)
~angus 1: "Returns" was why I was trying to call.

~angus 1's review of Lowe's customer service

GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angus 1: Jeff is his name, and Carmel, IN is his store. What a truly nice, helpful person he is..he not only got me all set up with a new shower surround..he kept looking and found my lost earring! When I returned from setting up the car--he'd set my gold earring on top of my order paperwork!--Thanks, Jeff!-Joey Kubesch, Peru IN
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
~angus 1: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angus 1: I'd give them a two out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
~angus 1: For that I would say five out of five.
GetHuman: And finally- any advice for other Lowe's customers?
~angus 1: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angus 1 taken from his Lowe's customer service problem that occurred on October 24th, 2017.

Lowe's

3.75 of 5 stars | 52 reviews

~angus 1's Lowe's Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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