Lufthansa: I must have called more than * times the first...
A Lufthansa customer review by GetHuman user ~Mrs.last name unknown from November 14th, 2017
Background on ~Mrs.last name unknown's case
GetHuman: ~Mrs.last name unknown - can you tell our other Lufthansa customers when your case took place?
~Mrs.last name unknown: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to Lufthansa, and if so, how?
GetHuman: And which of these common Lufthansa customer issues best describes the reason you wanted to talk to them?
(Shows ~Mrs.last name unknown a list of common Lufthansa problems)
~Mrs.last name unknown: "Flight delayed" was why I was trying to call.
~Mrs.last name unknown's review of Lufthansa customer service
GetHuman: So how would you sum up your experience for GetHuman's Lufthansa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mrs.last name unknown: I must have called more than * times the first time i waited for ** min then nobody picked the call.
GetHuman: Let's quantify your experience contacting Lufthansa. On a scale of 1 to 5, how easy is it go get help on a Lufthansa problem?
~Mrs.last name unknown: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mrs.last name unknown: I'd give them a five out of five on communication.
GetHuman: And what about Lufthansa's ability to quickly and effectively address your problem?
~Mrs.last name unknown: For that I would say two out of five.
GetHuman: And finally- any advice for other Lufthansa customers?
~Mrs.last name unknown: Call them early in the day or late. Don't forget any personal or account information you might need for Lufthansa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mrs.last name unknown taken from his Lufthansa customer service problem that occurred on November 11th, 2017.