Lufthansa: You buy a ticket five months in advance and due...
A Lufthansa customer review by GetHuman user GetHuman-51884 from November 24th, 2017
Background on GetHuman-51884's case
GetHuman: GetHuman-51884 - can you tell our other Lufthansa customers when your case took place?
GetHuman-51884: Yes. It was late at night, on November 19th.
GetHuman: Did you reach out to Lufthansa, and if so, how?
GetHuman: And which of these common Lufthansa customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-51884 a list of common Lufthansa problems)
GetHuman-51884: "Refund a Charge" was why I was trying to call.
GetHuman-51884's review of Lufthansa customer service
GetHuman: So how would you sum up your experience for GetHuman's Lufthansa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-51884: You buy a ticket five months in advance and due to the low price, can't even pick a seat until online check-in. As Lufthansa has stated in there press releases. People who pay a higher ticket price deserve better benefits and service. In short, you buy cheap, you get cheap. Plain and simple. Even the people who fly standby get better treatment. If Lufthansa could get away with it, they would be putting people in cargo. They are just making it more and more difficult for the people who pay for a low price economy ticket that they want to force you to upgrade so they can get more money. Why else would they have Premium Economy now. $$$
GetHuman: Let's quantify your experience contacting Lufthansa. On a scale of 1 to 5, how easy is it go get help on a Lufthansa problem?
GetHuman-51884: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-51884: I'd give them a two out of five on communication.
GetHuman: And what about Lufthansa's ability to quickly and effectively address your problem?
GetHuman-51884: For that I would say five out of five.
GetHuman: And finally- any advice for other Lufthansa customers?
GetHuman-51884: Call them early in the day or late. Don't forget any personal or account information you might need for Lufthansa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-51884 taken from his Lufthansa customer service problem that occurred on November 19th, 2017.