Lumosity: I called and received the message that mail-box...
A Lumosity customer review by GetHuman user ~Terrie Nerad from November 15th, 2017
Background on ~Terrie Nerad's case
GetHuman: ~Terrie Nerad - can you tell our other Lumosity customers when your case took place?
~Terrie Nerad: Yes. It was late at night, on November 7th.
GetHuman: Did you reach out to Lumosity, and if so, how?
GetHuman: And which of these common Lumosity customer issues best describes the reason you wanted to talk to them?
(Shows ~Terrie Nerad a list of common Lumosity problems)
~Terrie Nerad: "Lower my bill" was why I was trying to call.
~Terrie Nerad's review of Lumosity customer service
GetHuman: So how would you sum up your experience for GetHuman's Lumosity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Terrie Nerad: I called and received the message that mail-box was full, on the **** number I got a recording that was not at all clear. Will someone please call me ***-***-**** i want to quit your service, i have tried many ways but to no avail. my acct no is *******please answer
GetHuman: Let's quantify your experience contacting Lumosity. On a scale of 1 to 5, how easy is it go get help on a Lumosity problem?
~Terrie Nerad: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Terrie Nerad: I'd give them a two out of five on communication.
GetHuman: And what about Lumosity's ability to quickly and effectively address your problem?
~Terrie Nerad: For that I would say one out of five.
GetHuman: And finally- any advice for other Lumosity customers?
~Terrie Nerad: Call them early in the day or late. Don't forget any personal or account information you might need for Lumosity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Terrie Nerad taken from his Lumosity customer service problem that occurred on November 7th, 2017.