Macy's Credit Card: I have never been so disappointed and lead in t...
A Macy's Credit Card customer review by GetHuman user GetHuman-408454 from November 7th, 2017
Background on GetHuman-408454's case
GetHuman: GetHuman-408454 - can you tell our other Macy's Credit Card customers when your case took place?
GetHuman-408454: Yes. It was morning, on November 4th.
GetHuman: Did you reach out to Macy's Credit Card, and if so, how?
GetHuman: And which of these common Macy's Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-408454 a list of common Macy's Credit Card problems)
GetHuman-408454: "Question" was why I was trying to call.
GetHuman-408454's review of Macy's Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-408454: I have never been so disappointed and lead in the wrong direction so many times with one company. On Sunday October **, I called Macy's at South Coast Plaza to put an item on hold for me. When I drove over there, it wasn't the right item and they were out of stock. After waiting with the employee for about ** minutes, she ordered over the phone the item and said it was do be shipped by Friday October ** *pm, which was very important because I was flying out of town that evening. After tracking the item online, I noticed AGAIN it was the wrong item. After calling Macy's on Wednesday October **, a lady name Parsis (not sure about spelling) at phone number *(***)***-**** extension ***** re-routed that item and we placed a new order for a new item. Now I had paid for * of the same item, waiting for the first item to be sent back and re-credited. She reassured me it would be sent out that day, arriving the LATEST by *pm on friday October **. She told me should wouldn't charge me for the rus
GetHuman: Let's quantify your experience contacting Macy's Credit Card. On a scale of 1 to 5, how easy is it go get help on a Macy's Credit Card problem?
GetHuman-408454: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-408454: I'd give them a one out of five on communication.
GetHuman: And what about Macy's Credit Card's ability to quickly and effectively address your problem?
GetHuman-408454: For that I would say five out of five.
GetHuman: And finally- any advice for other Macy's Credit Card customers?
GetHuman-408454: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-408454 taken from his Macy's Credit Card customer service problem that occurred on November 4th, 2017.