Macy's: I will never buy from Macys again. They can no...
A Macy's customer review by GetHuman user ~chitown from November 25th, 2017
Background on ~chitown's case
GetHuman: ~chitown - can you tell our other Macy's customers when your case took place?
~chitown: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~chitown a list of common Macy's problems)
~chitown: "Cancel order" was why I was trying to call.
~chitown's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chitown: I will never buy from Macys again. They can not track packages nor get them to people. When you call this number you get someone who doesn't speak english, and when I asked for a Supervisor I was not given one. I spoke with someone named "Samantha", and when I asked for replacements, she would ship them but not expedite, which does me no good for my vacation. Then the credit was less than what I had originally been charged******* I can not believe how frustrating they are to deal with!!!
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~chitown: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chitown: I'd give them a four out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~chitown: For that I would say three out of five.
GetHuman: And finally- any advice for other Macy's customers?
~chitown: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chitown taken from his Macy's customer service problem that occurred on November 19th, 2017.