Macy's: The rep didnt acknowledge my frustration!!!! I...
A Macy's customer review by GetHuman user ~never again from November 19th, 2017
Background on ~never again's case
GetHuman: ~never again - can you tell our other Macy's customers when your case took place?
~never again: Yes I can. It was morning, on November 9th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~never again a list of common Macy's problems)
~never again: "Warranty claim" was why I was trying to call.
~never again's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~never again: The rep didnt acknowledge my frustration!!!! I have * pending transactions, one should not be there. I asked her to remove. She told me to call my bank and tell them that items werent available, which caused a price difference, and to remove authorization..,Not gonna work, I work for the bank..That was last night!!! She frustarted me so much that I disconnected the call, I will try again today to fix this...AND I WILL NEVER ORDER ONLINE WITHEM AGAIN!!!
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~never again: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~never again: I'd give them a one out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~never again: For that I would say five out of five.
GetHuman: And finally- any advice for other Macy's customers?
~never again: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~never again taken from his Macy's customer service problem that occurred on November 9th, 2017.