Macy's: Wonderful customer service! Including the conf...

A Macy's customer review by GetHuman user ~Just Me from November 25th, 2017

Background on ~Just Me's case

GetHuman: ~Just Me - can you tell our other Macy's customers when your case took place?
~Just Me: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Macy's, and if so, how?
~Just Me: I used the 800-289-6229 number I found for on the GetHuman Macy's customer phone number page I was on: Macy's Customer Service Phone Number
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Just Me a list of common Macy's problems)
~Just Me: "Warranty claim" was why I was trying to call.

~Just Me's review of Macy's customer service

GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Just Me: Wonderful customer service! Including the conference call to my bank, my issue was resolved within * minutes! The * is SAVED in my phone!
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~Just Me: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Just Me: I'd give them a four out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~Just Me: For that I would say three out of five.
GetHuman: And finally- any advice for other Macy's customers?
~Just Me: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Just Me taken from his Macy's customer service problem that occurred on November 23rd, 2017.

Macy's

2.16 of 5 stars | 261 reviews

~Just Me's Macy's Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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