MagicJack: DON'T BUY IT! YOU'LL PROBABLY REGRET IT!**Afte...
A MagicJack customer review by GetHuman user ~lmredden from November 23rd, 2017
Background on ~lmredden's case
GetHuman: ~lmredden - can you tell our other MagicJack customers when your case took place?
~lmredden: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~lmredden a list of common MagicJack problems)
~lmredden: "Account Access" was why I was trying to call.
~lmredden's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lmredden: DON'T BUY IT! YOU'LL PROBABLY REGRET IT!**After spending literally hours in countless chats doing the same maneuvers over and over, I still don't have good audio and people keep telling me my sound breaks up. **Since I earn my money on the phone, poor audio makes me look bad. I went about the task of trying to port out the number because I just can't deal with any more of their crappy service, customer and phone. To send me another device, I have to pay $* shipping*handling. It's not a lot of money but it's not my fault* it should come to me grattis with return postage for the old device. Meanwhile, I'd have no alternative than to risk crappy audio versus a mystery number on Google Voice. Why should I pay again for their likely crappy device? **Here's the best part. They're holding my number hostage for $**. I have *,*** business cards with this number. I paid $** for the device and some other amount I can't remember for a year's worth of phone service but thankfully I didn't
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~lmredden: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lmredden: I'd give them a four out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~lmredden: For that I would say five out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~lmredden: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lmredden taken from his MagicJack customer service problem that occurred on November 21st, 2017.