MagicJack: I SO regret ever getting involved with MagicJac...
A MagicJack customer review by GetHuman user ~Jade from November 20th, 2017
Background on ~Jade's case
GetHuman: ~Jade - can you tell our other MagicJack customers when your case took place?
~Jade: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Jade a list of common MagicJack problems)
~Jade: "Dispute a Charge" was why I was trying to call.
~Jade's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jade: I SO regret ever getting involved with MagicJack. They are such a terrible company to deal with for any reason. Every year I have problems with them and they purposely make the account page where you "manage" your devices and numbers as confusing as possible so people will do what I have done for * years now: overpay and*or pay early and unnecessarily. They won't do refunds for overpayments or unnecessary payments, so I have had to fight it out with my bank every time and have a **% win*loss ratio. And honestly? My time is worth more. I had Vonage for a year or so and thought THEIR customer service was poor at the time, but at least I was able to speak with a live person and at least they did try to help. Little did I know what I was getting myself into with MagicJack. I implore you: do NOT do business with this company. It seems like a great deal, and it is - when the service is working. But when you get near that renewal date, you're screwed. They will cut off your phone, you'll log
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Jade: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jade: I'd give them a three out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Jade: For that I would say two out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Jade: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jade taken from his MagicJack customer service problem that occurred on November 11th, 2017.