Mail.com: I've had a nightmare trying to go from Premium...
A Mail.com customer review by GetHuman user ~Sam from November 16th, 2017
Background on ~Sam's case
GetHuman: ~Sam - can you tell our other Mail.com customers when your case took place?
~Sam: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Mail.com, and if so, how?
GetHuman: And which of these common Mail.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Sam a list of common Mail.com problems)
~Sam: "Change plan" was why I was trying to call.
~Sam's review of Mail.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Mail.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sam: I've had a nightmare trying to go from Premium to regular service. It's been over a month and I still can't get my emails. I've had about ** emails * phone calls or messages over that period.**I'm giving into their extortion and now going to pay for premium service again in order to get my emails. I'm immediately going to de-link my other accounts to that email address and then cancel mail.com for good.
GetHuman: Let's quantify your experience contacting Mail.com. On a scale of 1 to 5, how easy is it go get help on a Mail.com problem?
~Sam: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sam: I'd give them a one out of five on communication.
GetHuman: And what about Mail.com's ability to quickly and effectively address your problem?
~Sam: For that I would say one out of five.
GetHuman: And finally- any advice for other Mail.com customers?
~Sam: Call them early in the day or late. Don't forget any personal or account information you might need for Mail.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sam taken from his Mail.com customer service problem that occurred on November 13th, 2017.