Match.com: Neither * goes thru. Instead I get the same rec...
A Match.com customer review by GetHuman user ~WHYvonne from November 23rd, 2017
Background on ~WHYvonne's case
GetHuman: ~WHYvonne - can you tell our other Match.com customers when your case took place?
~WHYvonne: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows ~WHYvonne a list of common Match.com problems)
~WHYvonne: "Service problem" was why I was trying to call.
~WHYvonne's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WHYvonne: Neither * goes thru. Instead I get the same recording stating they are having technical difficulties and to call back. Tried at various times over Monday and Tuesday and same response. They sent me an email stating they blocked me access after I cleared my photos and info in anticipation of canceling my account. Their "Customer Service" returns my emails with one of two responses. *: "log onto your account to cancel" or, *, "We cannot respond to your email. Your email address is not associated with your account. Go online to your account and log in". I ended up calling my credit card company and putting a merchant's block on the card so they can't charge me again. I started my attempt to cancel ** days before the renewal date. Good thing I began long before they could charge me again!
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
~WHYvonne: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WHYvonne: I'd give them a two out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
~WHYvonne: For that I would say five out of five.
GetHuman: And finally- any advice for other Match.com customers?
~WHYvonne: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WHYvonne taken from his Match.com customer service problem that occurred on November 17th, 2017.