Maytag: After waiting to get a live person,I was transf...
A Maytag customer review by GetHuman user ~new GE customer from November 1st, 2017
Background on ~new GE customer's case
GetHuman: ~new GE customer - can you tell our other Maytag customers when your case took place?
~new GE customer: Sure. It was evening, on October 30th.
GetHuman: Did you reach out to Maytag, and if so, how?
GetHuman: And which of these common Maytag customer issues best describes the reason you wanted to talk to them?
(Shows ~new GE customer a list of common Maytag problems)
~new GE customer: "Technical support" was why I was trying to call.
~new GE customer's review of Maytag customer service
GetHuman: So how would you sum up your experience for GetHuman's Maytag customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~new GE customer: After waiting to get a live person,I was transferred, and did get someone right away. However the whole reason for calling was to have a dishwasher serviced that had been recalled due to a fire hazard. The reason I bought that dishwasher was to replace another Maytag dishwasher that had been recalled because of a fire hazard. Do you see a pattern? Cust. serv. rep rude and argumentative.
GetHuman: Let's quantify your experience contacting Maytag. On a scale of 1 to 5, how easy is it go get help on a Maytag problem?
~new GE customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~new GE customer: I'd give them a one out of five on communication.
GetHuman: And what about Maytag's ability to quickly and effectively address your problem?
~new GE customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Maytag customers?
~new GE customer: Call them early in the day or late. Don't forget any personal or account information you might need for Maytag to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~new GE customer taken from his Maytag customer service problem that occurred on October 30th, 2017.