McAfee: Caqlls to Customer Service are answered quickly...
A McAfee customer review by GetHuman user ~McAfee Fan (till now) from October 30th, 2017
Background on ~McAfee Fan (till now)'s case
GetHuman: ~McAfee Fan (till now) - can you tell our other McAfee customers when your case took place?
~McAfee Fan (till now): Sure. It was morning, on October 20th.
GetHuman: Did you reach out to McAfee, and if so, how?
GetHuman: And which of these common McAfee customer issues best describes the reason you wanted to talk to them?
(Shows ~McAfee Fan (till now) a list of common McAfee problems)
~McAfee Fan (till now): "Track order" was why I was trying to call.
~McAfee Fan (till now)'s review of McAfee customer service
GetHuman: So how would you sum up your experience for GetHuman's McAfee customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~McAfee Fan (till now): Caqlls to Customer Service are answered quickly. Calls to Tech Assistance are answered very slowly: * calls, ** mins and ** mins. The tech assistance guy said he could not hear me, but I think it was a language problem.
GetHuman: Let's quantify your experience contacting McAfee. On a scale of 1 to 5, how easy is it go get help on a McAfee problem?
~McAfee Fan (till now): I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~McAfee Fan (till now): I'd give them a four out of five on communication.
GetHuman: And what about McAfee's ability to quickly and effectively address your problem?
~McAfee Fan (till now): For that I would say five out of five.
GetHuman: And finally- any advice for other McAfee customers?
~McAfee Fan (till now): Call them early in the day or late. Don't forget any personal or account information you might need for McAfee to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~McAfee Fan (till now) taken from his McAfee customer service problem that occurred on October 20th, 2017.