McAfee won't stand behind the ** day refund pol...
A McAfee customer review by GetHuman user ~Gregg from November 9th, 2017
Background on ~Gregg's case
GetHuman: ~Gregg - can you tell our other McAfee customers when your case took place?
~Gregg: Yeah. It was afternoon, on October 30th.
GetHuman: Did you reach out to McAfee, and if so, how?
GetHuman: And which of these common McAfee customer issues best describes the reason you wanted to talk to them?
(Shows ~Gregg a list of common McAfee problems)
~Gregg: "Change order" was why I was trying to call.
~Gregg's review of McAfee customer service
GetHuman: So how would you sum up your experience for GetHuman's McAfee customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gregg: McAfee won't stand behind the ** day refund policy. The software rebots my computer when I connect to the internet. I asked for a refund within the ** days and they are giving me the run around. I talked to them on the phone and I sent them a e-mail.*They claimed they did not receive an email so I resent my orginal email along with McAfee response email that they received my email wanting a refund. They are still giving me the run around. I give up.
GetHuman: Let's quantify your experience contacting McAfee. On a scale of 1 to 5, how easy is it go get help on a McAfee problem?
~Gregg: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gregg: I'd give them a four out of five on communication.
GetHuman: And what about McAfee's ability to quickly and effectively address your problem?
~Gregg: For that I would say five out of five.
GetHuman: And finally- any advice for other McAfee customers?
~Gregg: Call them early in the day or late. Don't forget any personal or account information you might need for McAfee to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gregg taken from his McAfee customer service problem that occurred on October 30th, 2017.