McAfee: They told me three different things (though, to...
A McAfee customer review by GetHuman user ~aishling from November 23rd, 2017
Background on ~aishling's case
GetHuman: ~aishling - can you tell our other McAfee customers when your case took place?
~aishling: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to McAfee, and if so, how?
GetHuman: And which of these common McAfee customer issues best describes the reason you wanted to talk to them?
(Shows ~aishling a list of common McAfee problems)
~aishling: "Complaint" was why I was trying to call.
~aishling's review of McAfee customer service
GetHuman: So how would you sum up your experience for GetHuman's McAfee customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~aishling: They told me three different things (though, to be fair I had to wait an age to speak to * different people, few of whom I could understand). First of all, I had a virus. Then, they could not help me because they did not deal with Irish customers (then why the **** did they sell me the product - I was using the number I was given with my account). Then when I was obviously annoyed by that, they told me it was not a Mcafee issue (it was!) and that I would have to contact some local help (n suggestions given). I will NOT be renewing my subscription.
GetHuman: Let's quantify your experience contacting McAfee. On a scale of 1 to 5, how easy is it go get help on a McAfee problem?
~aishling: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~aishling: I'd give them a one out of five on communication.
GetHuman: And what about McAfee's ability to quickly and effectively address your problem?
~aishling: For that I would say four out of five.
GetHuman: And finally- any advice for other McAfee customers?
~aishling: Call them early in the day or late. Don't forget any personal or account information you might need for McAfee to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~aishling taken from his McAfee customer service problem that occurred on November 18th, 2017.