Medco Pharmacy: First, I had a hard time even getting to a pers...
A Medco Pharmacy customer review by GetHuman user ~BobTuttle from November 3rd, 2017
Background on ~BobTuttle's case
GetHuman: ~BobTuttle - can you tell our other Medco Pharmacy customers when your case took place?
~BobTuttle: Yes I can. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Medco Pharmacy, and if so, how?
GetHuman: And which of these common Medco Pharmacy customer issues best describes the reason you wanted to talk to them?
(Shows ~BobTuttle a list of common Medco Pharmacy problems)
~BobTuttle: "Overcharge/Strange charge" was why I was trying to call.
~BobTuttle's review of Medco Pharmacy customer service
GetHuman: So how would you sum up your experience for GetHuman's Medco Pharmacy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BobTuttle: First, I had a hard time even getting to a person. So I sent an online question. They responded after * days but didn't answer the ?. So I pointed that out in another e-mail. Meanwhile, I managed to get through to a person and he answered my question. Then I got an e-mail response (after abouyt * days) that completely contradicted the verbal answer I got on the phone. So I sent another e-mail. Still waiting.*BTW, buying from the online Medco pharmacy is MORE expensive than a retail pharmacy, but my insurance only pays **% at retail vs. **% of Medco online.*Health care reform NOW! Run these shysters out of business!
GetHuman: Let's quantify your experience contacting Medco Pharmacy. On a scale of 1 to 5, how easy is it go get help on a Medco Pharmacy problem?
~BobTuttle: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BobTuttle: I'd give them a four out of five on communication.
GetHuman: And what about Medco Pharmacy's ability to quickly and effectively address your problem?
~BobTuttle: For that I would say five out of five.
GetHuman: And finally- any advice for other Medco Pharmacy customers?
~BobTuttle: Call them early in the day or late. Don't forget any personal or account information you might need for Medco Pharmacy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BobTuttle taken from his Medco Pharmacy customer service problem that occurred on October 30th, 2017.