Medco Pharmacy: My Dr. wrote a Rx for me. I told him the generi...
A Medco Pharmacy customer review by GetHuman user ~julie s. from November 1st, 2017
Background on ~julie s.'s case
GetHuman: ~julie s. - can you tell our other Medco Pharmacy customers when your case took place?
~julie s.: Yup. It was morning, on October 27th.
GetHuman: Did you reach out to Medco Pharmacy, and if so, how?
GetHuman: And which of these common Medco Pharmacy customer issues best describes the reason you wanted to talk to them?
(Shows ~julie s. a list of common Medco Pharmacy problems)
~julie s.: "Complaint" was why I was trying to call.
~julie s.'s review of Medco Pharmacy customer service
GetHuman: So how would you sum up your experience for GetHuman's Medco Pharmacy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~julie s.: My Dr. wrote a Rx for me. I told him the generic caused more drowsiness and irritability so he crossed out "generic allowed" and signed his name above "Dispense As Written" AND circled it. Although I normally get generics to save money, I should not have to suffer increased drowsiness from a generic medicine that does not work the same as the brand. Medco sent me the generic. When I called, and was transferred FIVE times, (re-telling the same story) I was told by the Pharmacist that the Dr. had not signed for Brand. This is a blatant LIE. *I'm a certified Pharmacist Technician and know how to read a Rx. The RPH told me she would contact the Dr. and I said. "but it's already been filled for generic". She stated, "if the Dr. writes for Brand, then we'll fill it for the $** copay". A week later, I tried to use my debit card and it was overdrawn. Medco had filled the brand and charged me $***.**!! Medco is stating that I requested brand, NOT the Dr. The second RPH admitted the Dr. had writ
GetHuman: Let's quantify your experience contacting Medco Pharmacy. On a scale of 1 to 5, how easy is it go get help on a Medco Pharmacy problem?
~julie s.: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~julie s.: I'd give them a four out of five on communication.
GetHuman: And what about Medco Pharmacy's ability to quickly and effectively address your problem?
~julie s.: For that I would say five out of five.
GetHuman: And finally- any advice for other Medco Pharmacy customers?
~julie s.: Call them early in the day or late. Don't forget any personal or account information you might need for Medco Pharmacy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~julie s. taken from his Medco Pharmacy customer service problem that occurred on October 27th, 2017.