Medco Pharmacy: My doctor faxed in my prescription to them. Ev...
A Medco Pharmacy customer review by GetHuman user ~Jessica from November 2nd, 2017
Background on ~Jessica's case
GetHuman: ~Jessica - can you tell our other Medco Pharmacy customers when your case took place?
~Jessica: Yes I can. It was afternoon, on October 31st.
GetHuman: Did you reach out to Medco Pharmacy, and if so, how?
GetHuman: And which of these common Medco Pharmacy customer issues best describes the reason you wanted to talk to them?
(Shows ~Jessica a list of common Medco Pharmacy problems)
~Jessica: "Overcharge/Strange charge" was why I was trying to call.
~Jessica's review of Medco Pharmacy customer service
GetHuman: So how would you sum up your experience for GetHuman's Medco Pharmacy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jessica: My doctor faxed in my prescription to them. Even though he checked *€*dispense as written*€* they changed it to the generic that I cannot take due to severe side effects. I noticed it online and immediately called them to get it fixed before the medication had shipped. After * phone calls that week I was assured that all had been fixed. Not even close. I am now the proud owner of a medication they knew I couldn*€*t take and that they will not let me return nor credit my account for. To make it better not ONE of my calls to them was logged nor any notes written on my account.
GetHuman: Let's quantify your experience contacting Medco Pharmacy. On a scale of 1 to 5, how easy is it go get help on a Medco Pharmacy problem?
~Jessica: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jessica: I'd give them a four out of five on communication.
GetHuman: And what about Medco Pharmacy's ability to quickly and effectively address your problem?
~Jessica: For that I would say three out of five.
GetHuman: And finally- any advice for other Medco Pharmacy customers?
~Jessica: Call them early in the day or late. Don't forget any personal or account information you might need for Medco Pharmacy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jessica taken from his Medco Pharmacy customer service problem that occurred on October 31st, 2017.