Medco Pharmacy: Rudest people I have ever had to deal with. Sen...
A Medco Pharmacy customer review by GetHuman user ~jbon from November 1st, 2017
Background on ~jbon's case
GetHuman: ~jbon - can you tell our other Medco Pharmacy customers when your case took place?
~jbon: Sure. It was morning, on October 28th.
GetHuman: Did you reach out to Medco Pharmacy, and if so, how?
GetHuman: And which of these common Medco Pharmacy customer issues best describes the reason you wanted to talk to them?
(Shows ~jbon a list of common Medco Pharmacy problems)
~jbon: "Make an order" was why I was trying to call.
~jbon's review of Medco Pharmacy customer service
GetHuman: So how would you sum up your experience for GetHuman's Medco Pharmacy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jbon: Rudest people I have ever had to deal with. Send drugs out willy-nilly without the customer requesting them. Then refuse to take them back (even unopened) and refuse to drop charges. Sent me two drugs in the same family which is very dangerous. When my Dr. told them they couldn't do that, they replied that they could. Have no regard for customers. I refuse to do business with them, but they will not clear the charges.
GetHuman: Let's quantify your experience contacting Medco Pharmacy. On a scale of 1 to 5, how easy is it go get help on a Medco Pharmacy problem?
~jbon: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jbon: I'd give them a five out of five on communication.
GetHuman: And what about Medco Pharmacy's ability to quickly and effectively address your problem?
~jbon: For that I would say five out of five.
GetHuman: And finally- any advice for other Medco Pharmacy customers?
~jbon: Call them early in the day or late. Don't forget any personal or account information you might need for Medco Pharmacy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jbon taken from his Medco Pharmacy customer service problem that occurred on October 28th, 2017.