Meetup.com: First was told that everything is done through...
A Meetup.com customer review by GetHuman user ~Annoyed Paying Meetup Organize from November 18th, 2017
Background on ~Annoyed Paying Meetup Organize's case
GetHuman: ~Annoyed Paying Meetup Organize - can you tell our other Meetup.com customers when your case took place?
~Annoyed Paying Meetup Organize: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to Meetup.com, and if so, how?
GetHuman: And which of these common Meetup.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoyed Paying Meetup Organize a list of common Meetup.com problems)
~Annoyed Paying Meetup Organize: "Service problem" was why I was trying to contact.
~Annoyed Paying Meetup Organize's review of Meetup.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Meetup.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoyed Paying Meetup Organize: First was told that everything is done through email and no one is available. When I insisted that I needed urgent tech support because I had an event coming up and my group's page isn't operational, I was put on hold. I don't think there was ever any intention to transfer me anywhere. After ** minutes on hold, I hung up.
GetHuman: Let's quantify your experience contacting Meetup.com. On a scale of 1 to 5, how easy is it go get help on a Meetup.com problem?
~Annoyed Paying Meetup Organize: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoyed Paying Meetup Organize: I'd give them a one out of five on communication.
GetHuman: And what about Meetup.com's ability to quickly and effectively address your problem?
~Annoyed Paying Meetup Organize: For that I would say one out of five.
GetHuman: And finally- any advice for other Meetup.com customers?
~Annoyed Paying Meetup Organize: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Meetup.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoyed Paying Meetup Organize taken from his Meetup.com customer service problem that occurred on November 13th, 2017.