Merrill Lynch Edge: I have been trying to transfer my son's custodi...
A Merrill Lynch Edge customer review by GetHuman user ~wcammack from November 10th, 2017
Background on ~wcammack's case
GetHuman: ~wcammack - can you tell our other Merrill Lynch Edge customers when your case took place?
~wcammack: Yup. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Merrill Lynch Edge, and if so, how?
GetHuman: And which of these common Merrill Lynch Edge customer issues best describes the reason you wanted to talk to them?
(Shows ~wcammack a list of common Merrill Lynch Edge problems)
~wcammack: "Get financial advice" was why I was trying to call.
~wcammack's review of Merrill Lynch Edge customer service
GetHuman: So how would you sum up your experience for GetHuman's Merrill Lynch Edge customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wcammack: I have been trying to transfer my son's custodial into my account after he died. I have sent MLEdge and their Legal Department all of the documentation they needed to accomplish the transfer, and they seem simply incapable of handling the most perfunctory procedures imagined. I am an attorney as well, and I am completely underwhelmed and frustrated at their wholesale inattention to basic matters. More fun trying Russian Roulette.
GetHuman: Let's quantify your experience contacting Merrill Lynch Edge. On a scale of 1 to 5, how easy is it go get help on a Merrill Lynch Edge problem?
~wcammack: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wcammack: I'd give them a two out of five on communication.
GetHuman: And what about Merrill Lynch Edge's ability to quickly and effectively address your problem?
~wcammack: For that I would say one out of five.
GetHuman: And finally- any advice for other Merrill Lynch Edge customers?
~wcammack: Call them early in the day or late. Don't forget any personal or account information you might need for Merrill Lynch Edge to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wcammack taken from his Merrill Lynch Edge customer service problem that occurred on November 4th, 2017.