Merrill Lynch Edge: The cannot even give the right amount in accoun...
A Merrill Lynch Edge customer review by GetHuman user ~Alvin (part two) from November 4th, 2017
Background on ~Alvin (part two)'s case
GetHuman: ~Alvin (part two) - can you tell our other Merrill Lynch Edge customers when your case took place?
~Alvin (part two): Yes I can. It was afternoon, on October 31st.
GetHuman: Did you reach out to Merrill Lynch Edge, and if so, how?
GetHuman: And which of these common Merrill Lynch Edge customer issues best describes the reason you wanted to talk to them?
(Shows ~Alvin (part two) a list of common Merrill Lynch Edge problems)
~Alvin (part two): "Get financial advice" was why I was trying to call.
~Alvin (part two)'s review of Merrill Lynch Edge customer service
GetHuman: So how would you sum up your experience for GetHuman's Merrill Lynch Edge customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alvin (part two): The cannot even give the right amount in accounts! I asked for an end of year balance for an IRA required min distribution and the agent cheerfully gave it to me immediately. I hung up and had an uneasy feeling about the information. Called back and got (perhaps) the right balance which was **% lower than the first figure! So treat information from them as approximate. Call at least twice if you are asking for a number that is important or if you need to be within **- **%. While I still have no idea who these people are, DO NOT TRUST THEM if you need accurate information.
GetHuman: Let's quantify your experience contacting Merrill Lynch Edge. On a scale of 1 to 5, how easy is it go get help on a Merrill Lynch Edge problem?
~Alvin (part two): I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alvin (part two): I'd give them a five out of five on communication.
GetHuman: And what about Merrill Lynch Edge's ability to quickly and effectively address your problem?
~Alvin (part two): For that I would say four out of five.
GetHuman: And finally- any advice for other Merrill Lynch Edge customers?
~Alvin (part two): Call them early in the day or late. Don't forget any personal or account information you might need for Merrill Lynch Edge to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alvin (part two) taken from his Merrill Lynch Edge customer service problem that occurred on October 31st, 2017.