Metro PCS: I was shocked of how good the customer service...
A Metro PCS customer review by GetHuman user ~David Valdivia from November 24th, 2017
Background on ~David Valdivia's case
GetHuman: ~David Valdivia - can you tell our other Metro PCS customers when your case took place?
~David Valdivia: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~David Valdivia a list of common Metro PCS problems)
~David Valdivia: "Lower my bill" was why I was trying to call.
~David Valdivia's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David Valdivia: I was shocked of how good the customer service was, taking in consideration the horror stories you can see in the comments. **I was greeted by someone named Mario and his ID was ****, He was awesome and he is the the best customer service rep I have ever been in touch. If you can request his assistance do it, I know I will. Was not on hold for long and when I got him on the phone all of my issues disappeared.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~David Valdivia: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David Valdivia: I'd give them a four out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~David Valdivia: For that I would say five out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~David Valdivia: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~David Valdivia taken from his Metro PCS customer service problem that occurred on November 20th, 2017.