Metrostyle.com: I have called this company for the last *wks al...
A Metrostyle.com customer review by GetHuman user ~Unbelievable from November 8th, 2017
Background on ~Unbelievable's case
GetHuman: ~Unbelievable - can you tell our other Metrostyle.com customers when your case took place?
~Unbelievable: Yup. It was late at night, on October 31st.
GetHuman: Did you reach out to Metrostyle.com, and if so, how?
GetHuman: And which of these common Metrostyle.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Unbelievable a list of common Metrostyle.com problems)
~Unbelievable: "Complaint" was why I was trying to call.
~Unbelievable's review of Metrostyle.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Metrostyle.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unbelievable: I have called this company for the last *wks always on hold for over an hr. No answer when you select for customer service neither when you hold for superviser. I have emailed * times through the wedsite but no response.They debted my account and never shipped all the items. They have not credited me back. But when you select to order there is someone on the line in less than **sec ready to take your order. they will not help you they will tell you they do not handle that and cannot see your orders all excuses you can imagine. But transfer you to customer service or again to superviser and you will be on hold forever until the phone drops the call. They refuse to give even the coporate number and hang up on you. They are one of the worst companies since they where taken over by Chadwick of Boston.Do not deal with this company. You will regret it.
GetHuman: Let's quantify your experience contacting Metrostyle.com. On a scale of 1 to 5, how easy is it go get help on a Metrostyle.com problem?
~Unbelievable: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unbelievable: I'd give them a two out of five on communication.
GetHuman: And what about Metrostyle.com's ability to quickly and effectively address your problem?
~Unbelievable: For that I would say one out of five.
GetHuman: And finally- any advice for other Metrostyle.com customers?
~Unbelievable: Call them early in the day or late. Don't forget any personal or account information you might need for Metrostyle.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unbelievable taken from his Metrostyle.com customer service problem that occurred on October 31st, 2017.