Microsoft - Product Support: I called to get information related to what ver...
A Microsoft - Product Support customer review by GetHuman user ~Exasperated from November 9th, 2017
Background on ~Exasperated's case
GetHuman: ~Exasperated - can you tell our other Microsoft - Product Support customers when your case took place?
~Exasperated: Yeah. It was late at night, on November 3rd.
GetHuman: Did you reach out to Microsoft - Product Support, and if so, how?
GetHuman: And which of these common Microsoft - Product Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Exasperated a list of common Microsoft - Product Support problems)
~Exasperated: "Refund or suspicious charges" was why I was trying to call.
~Exasperated's review of Microsoft - Product Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Product Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Exasperated: I called to get information related to what version of Office for the Mac to buy. The representative was rude* when I asked to speak to her supervisor, she said I'd have to call back. Then she said she'd put me through to her supervisor, but there would be a **-** minute wait. Then the rep said I'd have to call a different number, which seemed to reach the same place as before because the message was identical. The representative there hadn't even heard of the version that I was interested in, even though it appears on the Microsoft website (it's neither an old nor a brand new version, either). I asked again to speak to a supervisor* this time I was put through, and the supervisor said that the version I'm interested in doesn't exist. I then directed him to the webpage on the Microsoft website, which does describe that version. Only then did the supervisor answer my question. Geez, how can they not even know what versions they offer? And why don't they realize that rude and incompeten
GetHuman: Let's quantify your experience contacting Microsoft - Product Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Product Support problem?
~Exasperated: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Exasperated: I'd give them a four out of five on communication.
GetHuman: And what about Microsoft - Product Support's ability to quickly and effectively address your problem?
~Exasperated: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft - Product Support customers?
~Exasperated: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Product Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Exasperated taken from his Microsoft - Product Support customer service problem that occurred on November 3rd, 2017.