MobStub: charged me for my purchase, sent me a tracking...
A MobStub customer review by GetHuman user GetHuman-400821 from November 18th, 2017
Background on GetHuman-400821's case
GetHuman: GetHuman-400821 - can you tell our other MobStub customers when your case took place?
GetHuman-400821: Sure. It was morning, on November 11th.
GetHuman: Did you reach out to MobStub, and if so, how?
GetHuman: And which of these common MobStub customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-400821 a list of common MobStub problems)
GetHuman-400821: "Billing" was why I was trying to contact.
GetHuman-400821's review of MobStub customer service
GetHuman: So how would you sum up your experience for GetHuman's MobStub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-400821: charged me for my purchase, sent me a tracking number * weeks later, the number does not exist, no one with in the company will reply to tell me where my order is or give a correct number, it has been a week. Still no delivery, no response. Filed complaint through the BBB. They are scammers. They take money and ***'s of the time never delivery the items to people. and the other *** that they do, the items I hear are defective and do not work.
GetHuman: Let's quantify your experience contacting MobStub. On a scale of 1 to 5, how easy is it go get help on a MobStub problem?
GetHuman-400821: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-400821: I'd give them a four out of five on communication.
GetHuman: And what about MobStub's ability to quickly and effectively address your problem?
GetHuman-400821: For that I would say one out of five.
GetHuman: And finally- any advice for other MobStub customers?
GetHuman-400821: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for MobStub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-400821 taken from his MobStub customer service problem that occurred on November 11th, 2017.