Monarch Airlines: booked a holiday by phone got email confirmatio...
A Monarch Airlines customer review by GetHuman user GetHuman-177866 from November 1st, 2017
Background on GetHuman-177866's case
GetHuman: GetHuman-177866 - can you tell our other Monarch Airlines customers when your case took place?
GetHuman-177866: Sure. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Monarch Airlines, and if so, how?
GetHuman: And which of these common Monarch Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-177866 a list of common Monarch Airlines problems)
GetHuman-177866: "Frequent flyer program" was why I was trying to call.
GetHuman-177866's review of Monarch Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Monarch Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-177866: booked a holiday by phone got email confirmation, no surname on only christian name been trying to contact them by email no reply phoned * times in * days at various times and just automated messages on keeping me on hold at least ** min each time
GetHuman: Let's quantify your experience contacting Monarch Airlines. On a scale of 1 to 5, how easy is it go get help on a Monarch Airlines problem?
GetHuman-177866: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-177866: I'd give them a four out of five on communication.
GetHuman: And what about Monarch Airlines's ability to quickly and effectively address your problem?
GetHuman-177866: For that I would say one out of five.
GetHuman: And finally- any advice for other Monarch Airlines customers?
GetHuman-177866: Call them early in the day or late. Don't forget any personal or account information you might need for Monarch Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-177866 taken from his Monarch Airlines customer service problem that occurred on October 29th, 2017.