Moneygram: A friend sent $*** here to GA the sender at Wal...
A Moneygram customer review by GetHuman user ~Mad as heck from November 5th, 2017
Background on ~Mad as heck's case
GetHuman: ~Mad as heck - can you tell our other Moneygram customers when your case took place?
~Mad as heck: Yeah. It was morning, on October 30th.
GetHuman: Did you reach out to Moneygram, and if so, how?
GetHuman: And which of these common Moneygram customer issues best describes the reason you wanted to talk to them?
(Shows ~Mad as heck a list of common Moneygram problems)
~Mad as heck: "Overcharge/Strange charge" was why I was trying to call.
~Mad as heck's review of Moneygram customer service
GetHuman: So how would you sum up your experience for GetHuman's Moneygram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mad as heck: A friend sent $*** here to GA the sender at Walmart accidentally but the sending state as CA, when I went to pick up the money I was told I could not get it due to being in the wrong state. My friend called Moneygram, they told him he would have to go back to the store to fix it! He was unable to do so as he was at work, I called and was told they could only speak to the sender. Again my friend and I called on a conference call, all we got was the run around, all the customer service people we spoke to were Indian so I doubt the service center is even in the US. BAD SERVICE ALL AROUND!!
GetHuman: Let's quantify your experience contacting Moneygram. On a scale of 1 to 5, how easy is it go get help on a Moneygram problem?
~Mad as heck: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mad as heck: I'd give them a two out of five on communication.
GetHuman: And what about Moneygram's ability to quickly and effectively address your problem?
~Mad as heck: For that I would say five out of five.
GetHuman: And finally- any advice for other Moneygram customers?
~Mad as heck: Call them early in the day or late. Don't forget any personal or account information you might need for Moneygram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mad as heck taken from his Moneygram customer service problem that occurred on October 30th, 2017.