Moneygram: I accidently signed*endorsed the back of my mon...
A Moneygram customer review by GetHuman user ~KJ from November 9th, 2017
Background on ~KJ's case
GetHuman: ~KJ - can you tell our other Moneygram customers when your case took place?
~KJ: Yes. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Moneygram, and if so, how?
GetHuman: And which of these common Moneygram customer issues best describes the reason you wanted to talk to them?
(Shows ~KJ a list of common Moneygram problems)
~KJ: "Update account information" was why I was trying to call.
~KJ's review of Moneygram customer service
GetHuman: So how would you sum up your experience for GetHuman's Moneygram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KJ: I accidently signed*endorsed the back of my money order that was intended to pay a bill. I was having problems cashing to my bank even though I wrote not used for intended purpose on the back of it. It was mistake I cannot send as bill payment since i already endorsed the backside. My dad told me to white out but i did not want to manipulate the m*o in any way so I left the pay to name as the company I have to pay bill for. **However, my name is underneath in the purchaser spot and i still have the stub as well to prove that i indeed purchased the money order. After talking to customer service she recommended going to a check cashing place to cash it or file a claim which will be $*.**. The m*o amount was $**.** so this is alot of hassle for an honest mistake. BTW check cashing places are not free and i don't understand why my bank wouldn't just cash or deposit it into my bank account. (sigh)
GetHuman: Let's quantify your experience contacting Moneygram. On a scale of 1 to 5, how easy is it go get help on a Moneygram problem?
~KJ: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KJ: I'd give them a one out of five on communication.
GetHuman: And what about Moneygram's ability to quickly and effectively address your problem?
~KJ: For that I would say two out of five.
GetHuman: And finally- any advice for other Moneygram customers?
~KJ: Call them early in the day or late. Don't forget any personal or account information you might need for Moneygram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KJ taken from his Moneygram customer service problem that occurred on November 8th, 2017.