Motel 6: room smelled like smoke...

A Motel 6 customer review by GetHuman user GetHuman-puckjim from November 29th, 2017

Background on GetHuman-puckjim's case

GetHuman: GetHuman-puckjim - can you tell our other Motel 6 customers when your case took place?
GetHuman-puckjim: Sure. It was late at night, on November 26th.
GetHuman: Did you reach out to Motel 6, and if so, how?
GetHuman-puckjim: I used the 800-466-8356 number I found for on the GetHuman Motel 6 customer phone number page I was on: Motel 6 Customer Service Phone Number
GetHuman: And which of these common Motel 6 customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-puckjim a list of common Motel 6 problems)
GetHuman-puckjim: "Loyalty program" was why I was trying to call.

GetHuman-puckjim's review of Motel 6 customer service

GetHuman: So how would you sum up your experience for GetHuman's Motel 6 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-puckjim: room smelled like smoke...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-puckjim: stayed at the Motel * in Chicopee, MA, the A*C leaked all over the floor. There was an ashtray in the non-smoking room, was told it is for people to put our there butts on the balcony, room smelled like smoke...also received my wake-up call an hour late...other than that, the room was clean.
GetHuman: Let's quantify your experience contacting Motel 6. On a scale of 1 to 5, how easy is it go get help on a Motel 6 problem?
GetHuman-puckjim: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-puckjim: I'd give them a one out of five on communication.
GetHuman: And what about Motel 6's ability to quickly and effectively address your problem?
GetHuman-puckjim: For that I would say two out of five.
GetHuman: And finally- any advice for other Motel 6 customers?
GetHuman-puckjim: Call them early in the day or late. Don't forget any personal or account information you might need for Motel 6 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-puckjim taken from his Motel 6 customer service problem that occurred on November 26th, 2017.

Motel 6

1.91 of 5 stars | 51 reviews

GetHuman-puckjim's Motel 6 Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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