NationStar Mortgage: I spoke to three people who could not assist me...
A NationStar Mortgage customer review by GetHuman user ~Disappointed from November 26th, 2017
Background on ~Disappointed's case
GetHuman: ~Disappointed - can you tell our other NationStar Mortgage customers when your case took place?
~Disappointed: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to NationStar Mortgage, and if so, how?
GetHuman: And which of these common NationStar Mortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed a list of common NationStar Mortgage problems)
~Disappointed: "Overcharge/Strange charge" was why I was trying to call.
~Disappointed's review of NationStar Mortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's NationStar Mortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed: I spoke to three people who could not assist me with my problem. Got a supervisor involved who said he would make sure my payoff was good through March as I asked, since my borrower's rate was going to expire without this document. Waited * hours got the payoff and it was still only good through February. Called back again the supervisor had left and I'm still waiting for supervisor ** to call back, who by the way, said there were "no guarantees" i could get my payoff done. Thanks Nationstar. Costing my client hundreds of dollars in extension fees for his interest rate, because you can't get your payoff department to print a single piece of paper with a good through date of March. Technology obviously hasn't come that far yet.
GetHuman: Let's quantify your experience contacting NationStar Mortgage. On a scale of 1 to 5, how easy is it go get help on a NationStar Mortgage problem?
~Disappointed: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed: I'd give them a two out of five on communication.
GetHuman: And what about NationStar Mortgage's ability to quickly and effectively address your problem?
~Disappointed: For that I would say one out of five.
GetHuman: And finally- any advice for other NationStar Mortgage customers?
~Disappointed: Call them early in the day or late. Don't forget any personal or account information you might need for NationStar Mortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed taken from his NationStar Mortgage customer service problem that occurred on November 23rd, 2017.